What You’ll Learn

In this guide, you’ll learn how to:

• Log in to SBCX
    
• Enter your credentials and verification code
    
• Troubleshoot common login problems
    
• Reset your password if needed
    

Part 1: Logging In to SBCX

Step 1: Go to the Login Page

Visit https://osdbu.hhs.gov and select Login.
  

Step 2: Enter Your Username and Password

Use the email address you registered with as your username. Then enter your password.

Your password must include:

• 8+ characters
  

• At least one uppercase letter
  

• At least one lowercase letter
  

• At least one number

• One valid special character

Valid special characters:

• ? ! @ # $ % ^ & * ( ) - _
  

Invalid characters:

• + = | [ ] { } < > / \ ~ and most other punctuation marks

You have 5 tries before your account locks.

Figure 1. SBCX Login Fields.

Step 3: Enter the Verification Code

Check your email for a temporary code from noreply@mysbcx.hhs.gov.
The code expires after 30 minutes.

Figure 2. SBCX Two Factor Authentication
  

Part 2: If You Can't Sign In 

If your account is disabled (inactivity or too many login attempts)
Submit a ticket to the SBCX Help Desk to reactivate your account.
  

If you see a “Not approved for access” message
This usually means your account is not yet approved.

• Business users → Contact your SAM.gov Government Business POC to activate your SBCX account.
    
• Business Administrators / SAM POC → Submit a ticket to the SBCX Help Desk if your account is disabled or mismatched with SAM.
    
• Government users → Submit a ticket to the SBCX Help Desk.

Part 3: Resetting Your Password

If you forgot your password

1. On the login screen, select Forgot Password.
     
2. Enter your registered email address.
     
3. Check your inbox for the reset link.
     
4. Copy the temporary password.
     
5. Log in to SBCX.
     
6. Use the temporary password to create a new password.
     

Need Help?

Submit a ticket to the SBCX Help Desk